Privacy Policy

Jupiter Gear, Inc. Effective date: September 2, 2026

This Privacy Policy describes how Jupiter Gear, Inc. ("Jupiter Gear," "we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from jupitergearhome.com (the "Site"), interact with our advertising, or otherwise communicate with us (collectively, the "Services"). "Personal information" means information that identifies, relates to, or could reasonably be linked with you.

Please read this policy carefully. By using the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Services.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we do, we will post the revised policy on the Site and update the effective date above. If the changes are material, we will provide additional notice as required by law.

2. Information We Collect

We collect personal information in three ways: directly from you, automatically through your use of the Services, and from third parties.

Information you provide to us

Contact details — name, mailing address, billing and shipping address, email address, and phone number.
Order information — products purchased, order value, payment confirmation, and shipping details. Payment card numbers are handled by our payment processors and are not stored by us (see Section 6).
Account information — username, password, and account preferences if you create an account.
Shopping activity — items you view, search for, add to your cart, or save to a wishlist.
Customer support and communications — information you include in emails, contact forms, product reviews, or messages to us.
Marketing preferences — whether you have opted in to email or SMS marketing.

Information we collect automatically

When you visit the Site, we and our service providers automatically collect certain information about your device and how you interact with the Services ("Usage Data"). This includes:

IP address, browser type, operating system, device identifiers, language settings, and advertising cookies and click identifiers set or read by our advertising partners (such as TikTok's ttclid, Meta's fbclid, and Google's gclid).
Pages viewed, products viewed, search terms entered, items added to cart, checkout steps started or completed, referring URLs, time spent on pages, and the date and time of your visit.
Approximate location derived from your IP address.

We collect Usage Data using cookies, pixels, tags, software development kits, and similar technologies. See Section 4 for details.

Information we receive from third parties

Shopify, which hosts our store and processes orders and customer accounts.
Payment processors such as Shopify Payments, PayPal, Shop Pay, Apple Pay, and Google Pay, who provide payment confirmation and fraud-screening data.
Advertising and analytics partners including TikTok, Meta, and Google, who may provide us with information about how you interacted with our ads or with our Site.
Shipping and fulfillment partners, who provide delivery status information.

3. How We Use Your Information

We use personal information for the following purposes:

Providing the Services — processing payments, fulfilling and shipping orders, managing your account, handling returns and exchanges, and providing customer support.
Marketing and advertising — sending you promotional emails or text messages (where you have opted in), showing you ads for our products on other websites and platforms, measuring the effectiveness of our advertising, and building audiences of people likely to be interested in our products.
Analytics and improvement — understanding how visitors use the Site so we can improve our products, Site design, and customer experience.
Security and fraud prevention — detecting and preventing fraudulent transactions, abuse, and other harmful activity.
Communicating with you — responding to your questions and sending transactional messages such as order confirmations and shipping updates.
Legal compliance — complying with applicable laws, responding to lawful requests, and enforcing our Terms of Service.

4. Cookies, Pixels, and Advertising Technologies

We use cookies and similar tracking technologies on the Site. Some are strictly necessary for the Site to function; others are used for analytics and advertising.

Essential cookies

Shopify sets cookies required to operate the Site, such as maintaining your session, remembering your cart contents, and enabling checkout. You can review Shopify's cookie practices at https://www.shopify.com/legal/cookies.

Analytics

We use Google Analytics to understand how visitors use the Site. Google Analytics collects Usage Data through cookies and similar technologies. You can learn how Google uses this data at https://policies.google.com/technologies/partner-sites and opt out at https://tools.google.com/dlpage/gaoptout.

Advertising pixels, server-side events, and advanced matching

We work with third-party advertising platforms to show you ads for our products on their platforms and across the web, and to measure how well those ads perform. To do this, we use tracking pixels placed on the Site and server-to-server connections (sometimes called a "Conversions API" or "Events API") that send information directly from our systems to the advertising platform.

TikTok. We use the TikTok Pixel, the TikTok Events API, and TikTok's integration with Shopify. Through these tools, we share the following information with TikTok Technologies, Inc. and its affiliates:

Events — when you view a product page, use the search function, add an item to your cart, begin checkout, enter payment information, complete a purchase, or create an account.
Identifiers (for "Advanced Matching") — your email address, phone number, first name, last name, city, state, zip code, and country or region. These identifiers are hashed (converted into an irreversible code) before they are sent, and TikTok uses them to match your activity on our Site to a TikTok account.
Order and customer data via Shopify APIs — order details (products, quantities, order value, and currency) and customer profile information (including purchase history, order count, lifetime spend, and marketing opt-in status) transmitted through Shopify's Order and Customer APIs, including purchases made through TikTok's in-app checkout.

TikTok uses this information to deliver and measure our ads, to optimize ad performance, to build audiences of people similar to our customers, and for its own purposes as described in TikTok's Privacy Policy at https://www.tiktok.com/legal/privacy-policy. You can manage your TikTok ad preferences in your TikTok account settings.

Meta (Facebook and Instagram). We use the Meta Pixel and Meta Conversions API to share similar event and hashed identifier data with Meta Platforms, Inc. See https://www.facebook.com/privacy/policy and manage your preferences at https://www.facebook.com/adpreferences.

Google Ads. We use Google Ads conversion tracking and enhanced conversions to share event and hashed identifier data with Google LLC. See https://policies.google.com/privacy and manage your preferences at https://adssettings.google.com.

We may add or change advertising partners over time. This Section will be updated to reflect the partners we currently use.

Your choices about cookies and pixels

Cookie banner. Where required by law, you can accept or decline non-essential cookies through the cookie preferences banner on the Site.
Do Not Sell or Share. You can opt out of the sharing of your data with advertising partners through the "Do Not Sell or Share My Personal Information" link in the footer of the Site. See Section 8.
Global Privacy Control. We honor Global Privacy Control (GPC) browser signals as a valid opt-out request for the browser or device sending the signal.
Browser settings. Most browsers let you block or delete cookies. Blocking essential cookies may prevent parts of the Site, including checkout, from working.
Industry opt-outs. You can opt out of interest-based advertising from participating companies at https://optout.aboutads.info and https://optout.networkadvertising.org.

5. How We Share Your Information

We share personal information with the following categories of recipients:

Shopify — our e-commerce platform provider, which stores and processes customer, order, and payment data on our behalf. See https://www.shopify.com/legal/privacy.
Service providers — companies that perform services for us, including payment processing, order fulfillment and shipping, email and SMS marketing delivery, customer support tools, fraud prevention, and website hosting and analytics. These providers may use your information only to perform services for us.
Advertising partners — TikTok, Meta, Google, and other advertising platforms as described in Section 4. This sharing may be considered a "sale" or "sharing" of personal information under some state privacy laws.
Marketplaces and sales channels — if you purchase through a third-party channel such as TikTok Shop, the operator of that channel receives your order information under its own privacy policy.
Business transfers — if Jupiter Gear is involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction.
Legal and safety — we may disclose information to comply with law, respond to subpoenas or lawful requests, enforce our Terms of Service, or protect the rights, property, or safety of Jupiter Gear, our customers, or others.
With your consent — for any other purpose you direct or agree to.

We do not share personal information with third parties for their own direct marketing purposes except as described in this policy.

6. Payment Information

Payments are processed by third-party payment processors, including Shopify Payments and the alternative payment methods we offer. When you enter payment card information, it is transmitted directly to the processor using encryption and is not stored on our servers. Our processors comply with the Payment Card Industry Data Security Standard (PCI-DSS). We retain only the information needed to confirm and manage your order, such as the last four digits of your card, the card type, and the transaction confirmation.

7. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including to provide the Services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Order records are generally retained for seven years for accounting and tax purposes. Marketing data is retained until you unsubscribe or ask us to delete it. Usage Data collected through cookies and pixels is retained according to the retention settings of the relevant tool.

8. Your Privacy Rights

California residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act:

Right to know what personal information we collect, use, disclose, sell, or share, and to receive a copy of it.
Right to delete personal information we have collected from you, subject to legal exceptions.
Right to correct inaccurate personal information.
Right to opt out of sale or sharing of your personal information for cross-context behavioral advertising.
Right to limit the use of sensitive personal information. We do not use sensitive personal information for purposes that require this right.
Right to non-discrimination for exercising your privacy rights.

Categories of personal information we have collected in the preceding 12 months: identifiers (name, email, phone, address, IP address, device identifiers); customer records (billing and shipping information); commercial information (purchase history and shopping activity); internet or network activity (browsing and interaction data); geolocation data (approximate location from IP address); and inferences drawn from the above for advertising purposes.

Categories we "sell" or "share": identifiers, commercial information, internet or network activity, and inferences, shared with advertising partners as described in Section 4. We do not knowingly sell or share the personal information of consumers under 16 years of age.

How to exercise your rights. Click the "Do Not Sell or Share My Personal Information" link in the Site footer, email us at jupitergear@icloud.com with "Privacy Request" in the subject line, or write to us at the address in Section 13. We will verify your identity by matching the information you provide to information in our records. You may designate an authorized agent to make a request on your behalf; we may require proof of the agent's authorization.

We will respond to verifiable requests within 45 days, which may be extended once by an additional 45 days where reasonably necessary.

Residents of other U.S. states

Residents of other states with comprehensive privacy laws (including Colorado, Connecticut, Oregon, Texas, Utah, and Virginia) may have similar rights to access, correct, delete, and obtain a copy of their personal information, and to opt out of targeted advertising and the sale of personal information. You may exercise these rights using the methods above. If we decline your request, you may appeal by replying to our response.

International visitors

If you are located outside the United States, please be aware that your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country. If you are in the European Economic Area, United Kingdom, or Switzerland, you may have rights to access, rectify, erase, restrict, or object to the processing of your personal information, and to data portability. Our legal bases for processing are performance of a contract (to fulfill your orders), your consent (for marketing and non-essential cookies), our legitimate interests (for analytics, security, and improving the Services), and compliance with legal obligations. You may lodge a complaint with your local data protection authority.

9. Email and SMS Marketing

With your consent, we send promotional emails and, if you have opted in, text messages about our products, promotions, and updates. You can unsubscribe from emails at any time using the link at the bottom of each message, and stop text messages by replying STOP. Transactional messages, such as order confirmations and shipping updates, will still be sent as needed to complete your order.

10. Security

We take reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. The Site is served over SSL/TLS encryption, and our platform provider maintains industry-standard safeguards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. By using the Site, you represent that you are at least the age of majority in your state or province of residence, or that you have consented to allow a minor dependent to use the Site. If you believe we have collected personal information from a child under 13, please contact us and we will delete it.

12. Third-Party Links

The Site may contain links to third-party websites and services that we do not control. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any site you visit.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or wish to register a complaint, contact us at:

Jupiter Gear, Inc. Attn: Privacy Compliance 2323 East Olympic Blvd, Unit 6 Los Angeles, CA 90021 Email: jup@jupitergear.com